One management environment for finance, attendance, labor, and operations

Financial results, ticketing and attendance, labor scheduling, retail, food & beverage, and market information each lived in their own system with their own reports. Answering a basic question — why was last month's margin different? — meant pulling from several sources and reconciling them first.

Leadership meetings spent time debating whose number was right instead of what to do. Analysts spent their week preparing reports instead of explaining them.

• Started from the financial statements and asked what operating information each line needs in order to be explained.
• Defined one agreed definition for each shared metric — for example, which attendance counts are used and how revenue per guest is derived — and applied it everywhere.
• Connected source systems through APIs and a cloud data platform rather than manual exports wherever possible.
• Built reconciliation checks so that figures in the portal tie back to the ledger and source reports.

• A secure internal portal with financial, attendance, labor, pricing, and operating views in one place.
• Per-user and per-department access controls, so sensitive information reaches only the people who should see it.
• Drill-down from summary financials to the underlying transactions.
• Live connections to the accounting system and operational data sources, with clear signals when a source is stale.

• A single, reconciled source for management information across the organization.
• Faster answers to performance questions, with the explanation next to the number.
• Discussion in leadership meetings shifted from validating figures to acting on them.

• Information architecture
• API integration
• Cloud data platform
• SQL
• Metric governance
• Access control design
• AI-assisted development